Resilience and Crisis Management for Leaders

Duration: 7 Days
Target Audience: Senior executives, board members, crisis management professionals, and managers responsible for crisis preparedness and response
Certificate: Certificate of Completion in Resilience and Crisis Management
Format: Hybrid (Online/In-Person)

Day 1: Introduction to Resilience and Crisis Management

Objective: Understand the fundamentals of resilience and crisis management, the types of crises organizations face, and the role of leadership in navigating uncertainty.

• Topics:

• Defining Resilience and Crisis Management

• Types of Crises: Operational, Financial, Cyber, Natural Disasters

• Leadership’s Role in Crisis Preparedness and Resilience Building

• Interactive Session: Assessing personal and organizational resilience levels.

• Learning Activities:

• Lecture: Overview of resilience and crisis management principles.

• Case Study: Organizations that successfully navigated crises.

• Workshop: Participants identify strengths and vulnerabilities in their organizations.

Day 2: Risk Assessment and Crisis Preparedness

Objective: Equip participants with techniques for identifying, assessing, and planning for potential crises.

• Topics:

• Identifying Organizational Risks and Vulnerabilities

• Developing a Crisis Preparedness Plan

• Creating and Updating Risk Management Frameworks

• Interactive Session: Conducting a risk assessment of participants’ organizations.

• Learning Activities:

• Lecture: Approaches to risk identification and preparedness.

• Case Study: Companies that implemented effective risk management frameworks.

• Workshop: Participants draft a risk assessment and crisis preparedness plan.

Day 3: Building Organizational Resilience

Objective: Learn strategies to foster organizational resilience, including adaptive systems and fostering a resilient workforce.

• Topics:

• Building Adaptive Structures and Processes

• Promoting a Resilience-Driven Culture

• Training and Equipping Teams for Crisis Readiness

• Interactive Session: Developing resilience strategies for specific organizational contexts.

• Learning Activities:

• Lecture: Strategies for building adaptive systems and resilient teams.

• Case Study: Organizations that built resilience and thrived post-crisis.

• Workshop: Participants outline a resilience-building initiative for their organizations.

Day 4: Crisis Communication and Stakeholder Management

Objective: Master crisis communication techniques to maintain transparency, trust, and calm among stakeholders during crisis situations.

• Topics:

• Crisis Communication Best Practices

• Managing Stakeholders, Media, and Public Relations

• Internal Communication Strategies for Employee Morale

• Interactive Session: Developing a crisis communication plan.

• Learning Activities:

• Lecture: Fundamentals of crisis communication.

• Case Study: Leaders who effectively communicated through crises.

• Workshop: Participants create a communication plan tailored to a hypothetical crisis.

Day 5: Decision-Making Under Pressure

Objective: Enhance decision-making skills for high-stress, high-stakes situations and learn frameworks for effective crisis decision-making.

• Topics:

• The Psychology of Decision-Making Under Pressure

• Decision-Making Frameworks for Crisis Situations

• Balancing Short-Term Reactions with Long-Term Strategy

• Interactive Session: Decision-making simulations in a crisis context.

• Learning Activities:

• Lecture: Approaches to effective decision-making in crises.

• Case Study: Analysis of critical decisions by prominent crisis leaders.

• Workshop: Participants practice crisis decision-making through scenario-based exercises.

Day 6: Post-Crisis Recovery and Business Continuity

Objective: Understand strategies for post-crisis recovery, business continuity, and rebuilding stronger after a crisis.

• Topics:

• Developing a Business Continuity Plan

• Financial Recovery and Resource Allocation

• Evaluating and Learning from Crisis Responses

• Interactive Session: Crafting a continuity plan for participants’ organizations.

• Learning Activities:

• Lecture: Essentials of post-crisis recovery and continuity planning.

• Case Study: Examples of organizations that successfully rebounded after crises.

• Workshop: Participants draft a recovery and continuity plan for a hypothetical scenario.

Day 7: Capstone Project: Designing a Comprehensive Crisis Management Strategy

Objective: Integrate course learnings to design a comprehensive crisis management strategy, including preparedness, communication, decision-making, and continuity planning.

• Topics:

• Presenting a Crisis Management Plan

• Peer Review and Feedback

• Key Takeaways for Leading Through Crisis

• Learning Activities:

• Capstone Project: Participants develop a crisis management strategy for a hypothetical organization.

• Peer Review: Participants present and receive feedback on their strategies.

• Certificate Ceremony: Award certificates of completion.

Key Features of the Course:

• Expert Faculty: Taught by crisis management experts, psychologists, and resilience trainers.

• Interactive Learning: Includes practical exercises, case studies, and scenario-based decision-making.

• Capstone Project: Participants leave with a structured crisis management strategy.

• Certification: Recognized certificate of completion, signifying expertise in resilience and crisis management.

Outcome:

Participants will gain skills to assess risks, lead with resilience, communicate effectively during crises, make critical decisions under pressure, and establish a continuity plan that positions their organizations for recovery and long-term success.