Course Schedule
Day 1: AI-Powered Underwriting & Risk Assessment
Artificial intelligence and machine learning are revolutionizing how insurers assess, select, and price risk.
Morning Session
- AI and machine learning in insurance underwriting
- Predictive modelling for risk selection, pricing, and portfolio optimization
- Automated underwriting platforms and straight-through processing
Afternoon: Industry Visit — MetLife
Explore how MetLife deploys AI across the insurance value chain using MetIQ, their enterprise AI platform powering underwriting, claims, and customer engagement.
Day 2: Digital Claims, Customer Experience & InsurTech Innovation
The claims process is being transformed by AI-driven automation, while InsurTech startups are redefining the customer journey.
Morning Session
- AI-driven claims processing, fraud detection, and settlement automation
- Digital customer experience and personalization
- InsurTech disruption: new business models reshaping the industry
Afternoon: Industry Visit — Lemonade
Explore how this AI-native insurer handles the full customer journey — from quote to policy issuance in under 90 seconds, to AI-powered claims settlement in as little as 3 seconds.
Day 3: Data-Driven Distribution, Governance & Strategic Transformation
The insurance distribution landscape is being reshaped by data, AI, and emerging digital channels.
Morning Session
- AI-powered insurance distribution, embedded insurance, and digital intermediation
- Data governance, ethical AI, and responsible innovation in insurance
- Workforce transformation and change management for digital insurers
Afternoon: Industry Visit — Marsh McLennan
Explore how the world's largest insurance broker leverages AI and advanced analytics across risk advisory, insurance placement, and client service.
Executive Strategy Workshop
Develop a Digital Transformation Roadmap for the Insurance Value Chain.
Executive Networking & Cultural Engagement
- Guided New York City sightseeing tour
- Private Statue of Liberty and Ellis Island Tour
